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AminahAsked on February 16, 2021 at 4:17 AM
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Ashwin JotForm SupportReplied on February 16, 2021 at 5:24 AM
I am sorry for the trouble caused to you. I did check your account and did not find any issue with that. Your email address is not in the bounce list, and you should receive the password reset instructions email without any problem.
I have initiated the password reset from here again. Please check if you have received the password reset email successfully or not.
We will wait for your response.
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AminahReplied on February 16, 2021 at 5:33 AMgood day
No, I have not received it
Aminah Ebrahim
Professional Officer: Recruitment & Selection, Strategic Human Resources
Community Services & Health
WORKING FROM HOME DURING COVID-19
Tel: 021 400 9865 | Email: aminah.ebrahim@capetown.gov.za | Web: www.capetown.gov.za
CCT Contacts | CCT Media and News | Report a fault | Account Queries | COVID-19
[cid:image001.jpg@01D7045F.98A51980]
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Sam_GReplied on February 16, 2021 at 7:04 AM
Hi Aminah,
Please check your spam folder if you don't see it in your inbox, we have reset the password again.
Let us know if the issue persists.
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AminahReplied on February 16, 2021 at 7:11 AMGood day
still nothing
Aminah Ebrahim
Professional Officer: Recruitment & Selection, Strategic Human Resources
Community Services & Health
WORKING FROM HOME DURING COVID-19
Tel: 021 400 9865 | Email: aminah.ebrahim@capetown.gov.za | Web: www.capetown.gov.za
CCT Contacts | CCT Media and News | Report a fault | Account Queries | COVID-19
[cid:image001.jpg@01D7046C.DDC17060]
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Girish JotForm SupportReplied on February 16, 2021 at 7:30 AM
It is possible that password reset emails are getting blocked at your end - maybe by your IT team or email service provider using any anti-spam filters.
Please check that and let us know.
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AminahReplied on February 17, 2021 at 12:00 AMGood day
yes
Aminah Ebrahim
Professional Officer: Recruitment & Selection, Strategic Human Resources
Community Services & Health
WORKING FROM HOME DURING COVID-19
Tel: 021 400 9865 | Email: aminah.ebrahim@capetown.gov.za | Web: www.capetown.gov.za
CCT Contacts | CCT Media and News | Report a fault | Account Queries | COVID-19
[cid:image001.jpg@01D704FA.833E1CE0]
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Ashwin JotForm SupportReplied on February 17, 2021 at 1:05 AM
Please confirm if you were you able to reset your account password and login to your account successfully.
Do get back to us if the issue persists.
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AminahReplied on February 17, 2021 at 1:33 AMthank you for all your support, resolved
Aminah Ebrahim
Professional Officer: Recruitment & Selection, Strategic Human Resources
Community Services & Health
WORKING FROM HOME DURING COVID-19
Tel: 021 400 9865 | Email: aminah.ebrahim@capetown.gov.za | Web: www.capetown.gov.za
CCT Contacts | CCT Media and News | Report a fault | Account Queries | COVID-19
[cid:image001.jpg@01D70507.3741AD40]
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