reCaptcha is showing when form is embedded

  • Byrne_Michaela
    Asked on February 16, 2021 at 4:46 AM

    We use JotForm embed code on our layout and we want to show thank you message instead of a form after the form submit. But if we submit the form the page is reloading and recaptcha appears. How we can turn off the captcha submission?

    1613468539 602b937ba569f Screenshot 10

    1613468600 602b93b88b5a8 Screenshot 21

    1613468641 602b93e1703a0 Screenshot 32

  • Richie JotForm Support
    Replied on February 16, 2021 at 7:01 AM

    Instead of the script code, can you please use the iFrame code in embedding your form to Shopify?

    To get the iFrame code:https://www.jotform.com/help/148-getting-the-form-iframe-code

    Guide in embedding into Shopify:https://www.jotform.com/help/217-adding-a-form-to-shopify-store-frontpage

    Let us know if the issue still remains.

  • Nike_it
    Replied on February 16, 2021 at 7:10 AM

    is also displayed.

    this for a few days.


    What's up?

    notification and response emails are not always sent

  • Richie JotForm Support
    Replied on February 16, 2021 at 7:33 AM

    Hi Nike_it,

    I have moved your inquiry to a new support ticket.

    Kindly follow this link https://www.jotform.com/answers/2901217

  • Byrne_Michaela
    Replied on February 22, 2021 at 5:10 AM

    Thank. Captcha is not displayed when submitting a form directly from the USA.

  • Ashwin JotForm Support
    Replied on February 22, 2021 at 5:24 AM

    Do you mean to say that when the form is submitted by users from other countries, it shows recaptcha field to them? I did test your form by sending a test submission and did not find any issue with that. Please check the screenshot below:

    1613989396 60338614c6309 submitFrm Screenshot 10

    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.