I am having the same issue as of today after editing the email notifications being sent to one of our forms. I have checked all of my conditions and t

  • s2bonline
    Asked on February 16, 2021 at 6:55 AM
    I am having the same issue as of today after editing the email notifications being sent to one of our forms. I have checked all of my conditions and there are no duplicates, still the email being sent out contains two pdfs - one is the original one I have assigned and the other is created by the system - it is the same inside but the PDF name is different.

    You NEED to sort this out ASAP as our clients are receiving duplicate emails at the moment which is causing serious disruption in service as our clients don't know which PDF to open and consider the two pdfs as corrupted files.

    Looking forward to hearing back from you! This is not what we are paying for!

  • Vick_W Jotform Support
    Replied on February 16, 2021 at 6:58 AM

    Hi there,

    I've just noticed that you've already created a ticket and provided all the details in it. You'll receive our response to it shortly.

    Thanks

  • Administrator_WPS
    Replied on February 28, 2021 at 1:57 PM

    Vick, I'm having the same issue. Can you tell me how to create a ticket to get this problem resolved?
  • VincentJay
    Replied on February 28, 2021 at 5:53 PM

    To avoid confusion, I moved your question to a new ticket. Please check my reply on this page: https://www.jotform.com/answers/2931983

    Thank you!

  • aeleralex
    Replied on March 6, 2021 at 2:25 AM

    I am facing the issue regarding email conformation with my friends account we made two new accounts one is this and the second one is facing some errors I the email please guide us about it.
  • Patrick_R
    Replied on March 6, 2021 at 6:22 AM

    Hello @aeleralex! We'll reply to your query here: https://www.jotform.com/answers/2947200

    Thank you!