404 error: Cannot open uploaded photos

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    LaDona Cook 
    Asked on February 16, 2021 at 08:53 AM

    I am unable to open links by customers upload their photos to. The page says whoops this page cannot be found.1613483542_602bce160302d_23F4C3E2-AF96-4

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    Cecile
    Answered on February 16, 2021 at 09:06 AM

    Hello there,

    Thank you for reaching us.

    To open/download the uploaded files, kindly make sure that you are logged in to your Jotform account on the same browser.

    Or, you can go to your account's settings and uncheck Require log-in to view uploaded files so that you don't need to be constantly logged in to your Jotform account to download uploaded files.

    1613423787_602ae4ab78c08_14.png

    I hope this helps.

    Let us know if you need further assistance.

  • Profile Image
    LaDona Cook 
    Answered on February 16, 2021 at 09:55 AM
    I have unchecked require log in to view and the same thing keeps occuring...whoops this page cannot be found.
    On Tuesday, February 16, 2021, 08:06:08 AM CST, Jotform wrote:

    New response received#yiv5099239512 p img {max-width:100%;} A new response has been received: Answered by Cecile_A

    Hello there,
    Thank you for reachingus.
    To open/download the uploaded files, kindly make sure that you arelogged in to your Jotform account on the same browser.
    Or, you can go toyour account'ssettings and uncheck Require log-in to view uploadedfiles so that you don't need to be constantly logged in to your Jotform accountto download uploaded files.
    I hope this helps.
    Let usknow if you need further assistance.
    View this thread on browser » Unsubscribe Thread 1613484367
    ...
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    Kenneth
    Answered on February 16, 2021 at 10:55 AM

    Hi there,

    Can you share with us the Direct Form Link of the form that you are referring to?

    Here is how: https://www.jotform.com/help/401-where-to-find-my-form-url.

    Also, using the email address hisgr8cedesigns@yahoo.com, I was able to pull up the account username LaDona_Cook which has no forms.

    Are you referring to a form that belongs to another user?

    Please note that the settings mentioned above have to be made on the form owner's account.

    Best.

  • Profile Image
    LaDona Cook 
    Answered on February 16, 2021 at 12:22 PM
    https://www.jotformpro.com/uploads/hisgr8cedesigns/203472320164142/4892427764522737447/20210125_194142.jpg
    This is the link I am trying to open.
    Sent from my iPhone
    ...
  • Profile Image
    Kenneth
    Answered on February 16, 2021 at 01:59 PM

    Hi there,

    Upon checking the account where this image was uploaded, I see that the option is still enabled:

    1613501909_602c15d532fa7_e1.png

    Please go the Settings and "Untick" this option and the issue will be resolved.

    Thank you for your patience.

    Best.

  • Profile Image
    LaDona Cook 
    Answered on February 16, 2021 at 02:22 PM
    I've already tried that and it will not open.
    On Tuesday, February 16, 2021, 12:59:32 PM CST, Jotform wrote:

    New response received#yiv1938946093 p img {max-width:100%;} A new response has been received: Answered by Kenneth_C

    Hi there,
    Upon checking the account wherethis image was uploaded, I see that the option is still enabled:
    Please go theSettings and "Untick" this optionand the issue will be resolved.
    Thank you for yourpatience.
    Best.
    View this thread on browser » Unsubscribe Thread 1613501970
    ...
  • Profile Image
    Kenneth
    Answered on February 16, 2021 at 03:30 PM

    Hi there,

    Upon checking the settings, I see that the setting that we are asking you to "Untick" is still enabled, so I went ahead and disabled it for you.

    Can you please use a different browser(Private window/Incognito mode) or device to access the file?

    Awaiting your response.

    Best.