Please make my account active again.

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    Jazmin Norman  
    Asked on February 16, 2021 at 09:39 AM
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    Sigit_W
    Answered on February 16, 2021 at 10:19 AM

    Greetings,

    Kindly allow me some time to confirm this with the team.

    Regards.

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    Sigit_W
    Answered on February 16, 2021 at 11:08 AM

    Hi,

    Thank you for your patience.

    You account is suspended for collecting credit card details. Form Invoice https://www.jotform.com/form/210397335159156

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't  be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

    Regards.

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    Jazmin Norman 
    Answered on February 16, 2021 at 11:30 AM

    Yes I did remove this form and will not do any payment Methods on my Jotform account any longer. I have a clover payment account and will us that from now on.

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    Nik_M
    Answered on February 16, 2021 at 01:39 PM

    We can activate the account only if you allow us to purge the deleted form from the Trash folder. Please confirm that we have your permission to purge it from the Trash folder.

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    Jazmin Norman 
    Answered on February 16, 2021 at 02:46 PM

    Yes you can purge and deleted form from trash.

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    Nik_M
    Answered on February 16, 2021 at 04:07 PM

    I have purged the form from the Trash folder. Your account is now active.