Autoresponder emails not sent

  • Profile Image
    ycreehan
    Asked on February 16, 2021 at 11:07 AM

    Our users are complaining that they're not receiving confirmation emails once they've

    1) Completed the registration form

    and/or

    2) Submitted payment via PayPal or Credit Card.

    We've gotten many calls about this. Can you help?


    Thanks!

  • Profile Image
    Bojan_J
    Answered on February 16, 2021 at 12:55 PM

    Greetings.

    I have checked your several Autoresponder, and the email field is missing in most of them. You need to have one field in your form where your users can enter their email addresses. You can then update the Autoresponder:

    screenshot_3774.png

    From here, in the Recipients tab, you can select the field from the form where users should enter their email:

    screenshot_3775.png

    Let us know if this resolved your problem.