Getting 404's while trying to retrieve attachments

  • Profile Image
    Evan 
    Asked on February 16, 2021 at 11:26 AM

    Hello,

    When trying to download two recent attachments, I get a 404. e.g. in a browser

    404 Not Found (S3): /jufs-d565/evan@grubhub.com/202085620923854/4892222113926871567/Grub Hub McDonalds_Location_Information.xlsx


    attempting to download

    http://grubhub.jotform.com/uploads/evan@grubhub.com/202085620923854/4892222113926871567/Grub+Hub+McDonalds_Location_Information.xlsx

    the other one is

    http://grubhub.jotform.com/uploads/evan@grubhub.com/202085620923854/4893000392221720410/McDonalds_Location_Information+2-16-2021.xls

    They are currently the top two submissions on https://grubhub.jotform.com/tables/202085620923854

    one from yesterday, one from today.


    Help! Other older downloads for the same form seem fine.

  • Profile Image
    Katherine_W
    Answered on February 16, 2021 at 01:44 PM

    Hi Evan,

    Happy to help!

    I see that you currently have a Guest Account with us. To enable downloading of form uploads, please ensure to uncheck the following boxes in the Account Settings of your main account: https://www.jotform.com/myaccount/settings


    1613500418_602c10022a7eb_


    I hope this helps! Please let us know if we can assist further.

  • Profile Image
    Evan 
    Answered on February 16, 2021 at 02:26 PM

    Sorry this went to the enterprise group. You must be looking at my test account, not my enterprise one.

  • Profile Image
    Katherine_W
    Answered on February 16, 2021 at 03:58 PM

    Hi again Evan,

    Yes: I had been looking at your Guest Account.

    I also see that you have a Free Account under username ekorzon.

    Is this the account in question?

  • Profile Image
    Evan 
    Answered on February 16, 2021 at 03:59 PM

    Hi I've sent in a request to the enterprise group, you can disregard this thread