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EvanAsked on February 16, 2021 at 11:26 AM
Hello,
When trying to download two recent attachments, I get a 404. e.g. in a browser
404 Not Found (S3): /jufs-d565/evan@grubhub.com/202085620923854/4892222113926871567/Grub Hub McDonalds_Location_Information.xlsx
attempting to download
http://grubhub.jotform.com/uploads/evan@grubhub.com/202085620923854/4892222113926871567/Grub+Hub+McDonalds_Location_Information.xlsx
the other one is
http://grubhub.jotform.com/uploads/evan@grubhub.com/202085620923854/4893000392221720410/McDonalds_Location_Information+2-16-2021.xls
They are currently the top two submissions on https://grubhub.jotform.com/tables/202085620923854
one from yesterday, one from today.
Help! Other older downloads for the same form seem fine.
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Kat JotForm SupportReplied on February 16, 2021 at 1:44 PM
Hi Evan,
Happy to help!
I see that you currently have a Guest Account with us. To enable downloading of form uploads, please ensure to uncheck the following boxes in the Account Settings of your main account: https://www.jotform.com/myaccount/settings
I hope this helps! Please let us know if we can assist further.
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EvanReplied on February 16, 2021 at 2:26 PM
Sorry this went to the enterprise group. You must be looking at my test account, not my enterprise one.
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Kat JotForm SupportReplied on February 16, 2021 at 3:58 PM
Hi again Evan,
Yes: I had been looking at your Guest Account.
I also see that you have a Free Account under username ekorzon.
Is this the account in question?
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EvanReplied on February 16, 2021 at 3:59 PM
Hi I've sent in a request to the enterprise group, you can disregard this thread