- rudenjAsked on November 11, 2013 at 07:36 PM
I am not recieving notifications of new submissions on my forms and the settings are indicating that my email address is on your bounce list?
Please let me know how to fix this problem?
- CesarAnswered on November 11, 2013 at 07:54 PM
I've gone and performed a search of your email address on the bounce list.
The email I found was firstname.lastname@example.org, I've since removed the email form the bounce list. This may have been due to emails being rejected by your email address (email service provider).
The email address email@example.com that is currently on form http://www.jotform.com/20374750674 was not on found on the bounce list.
This was the error founf on the email logs for email address: firstname.lastname@example.orgCurrent Server: /var/log/jotform/amazonSES.log:[11/Nov/2013:19:28:13 -0500] Sending email terminated email address in bounced list.(To : email@example.com)
Kindly try out your forms by sending a filling out a test submission form.
Do let us know if the issue persists. Thank you.