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    I am trying to change/delete a payment tool that doesn't show up on the form.

    Asked by cfaform on November 11, 2013 at 08:18 PM

      How do I access this to change it?  I can view source and see this but no where on the form do I find the payment tool or wizard to edit.  This is a form I've cloned so don't know how they did this. Thanks!


    <li class="form-line" id="id_26">
            <label class="form-label-top" id="label_26" for="input_26"PayPal Pricing </label>
            <div id="cid_26" class="form-input-wide">
              <input type="hidden" name="simple_fpc" value="26" /><span class="form-product-item hover-product-item"><input class="form-checkbox" type="checkbox" id="input_26_1001" name="q26_paypalPricing[][id]" value="1001" />
                <label for="input_26_1001">
                  Booth Fee<span class="form-product-details"><b>
                      $<span id="input_26_1001_price">100.00</span>
              <br /><span class="form-product-item hover-product-item"><input class="form-checkbox" type="checkbox" id="input_26_1002" name="q26_paypalPricing[][id]" value="1002" />
                <label for="input_26_1002">
                  Dummy<span class="form-product-details"><b><span class='freeCurr' style='display:none;'>&nbsp$</span><span id="input_26_1002_price">&nbspFree</span><span class='freeCurr' style='display:none;'>&nbspUSD</span>
              <br />

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    Answered by khrisell on November 11, 2013 at 10:09 PM


    Thank you for raising your concern with us. However, please provide us which form are your currently having problems with. If you could provide the form title or URL that would be great.

    So that we could further investigate the root cause of the issue.

    Thank you and I will wait for your response to assist you further.

  • Profile Image

    Answered by cfaform on November 12, 2013 at 03:52 PM
    Here is the link. http://jotform.us/form/33146766858165
    Thanks for your help.
  • Profile Image
    JotForm Support

    Answered by jonathan on November 12, 2013 at 06:14 PM


    Can you please clarify more what you wanted to do...

    I checked your form http://jotform.us/form/33146766858165 and the "Payment" you pointed out is not a payment tool.. it is a Radio option field instead.

     See screen below



  • Profile Image

    Answered by cfaform on November 12, 2013 at 07:16 PM
    I've tried deleting that field and adding a new one and still get the same
    message. I have cloned this form and need to set up a new Paypal products
    (based on the drop down info). I thought maybe I needed to save that field
    deleted but looking at the source the same hidden fields exist. Not sure
    if it would be easier to just start from scratch. Any ideas? Thanks.
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 12, 2013 at 11:29 PM

    Hello cfaform,

    Upon checking your form "#33146766858165", I found that you have not added any payment question in your form. 

    I see the problem here. I cloned your form and tried to add a payment question but could not do so as it says "You cannot add more than one paymenttool. Please delete the existing one first." but there is no payment question currently available in your form.

    Please accept my apology for this and I will have to check the reason before I can forward it to our backend team. I will get back to you on this soon.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 13, 2013 at 03:32 AM

    Hello cfaform,

    I am sorry for the delay in getting back to you.

    Upon taking a closer look at your form, I found that you already have a payment tool added in your form but you have added custom css to hide the payment tool. Please check the screenshot below for custom css:

    You can delete this custom css and the product tool will be visible in your form.

    I have cloned your form and implemented the changes. Please take a look at this form and see if this is what you are looking to achieve:  http://form.jotformpro.com/form/33159035312951?

    If this form looks good to you, feel free to to clone this form. Here is a guide to help you:  https://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    Hope this helps.

    Do get back to us if you have any questions. We are here to help.

    Thank you!

  • Profile Image

    Answered by cfaform on November 13, 2013 at 06:54 PM
    Thank you!
  • Profile Image

    Answered by khrisell on November 13, 2013 at 08:41 PM

    You're welcome!

    Our team are glad to help you with your Jotform needs.

    Feel free to let us know if you have further questions or inquiry.

    We're here to help.

    Thank you for choosing JotForm.