What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Has anybody actually tested it in Facebook before releasing it?

    Asked by stuffwork on June 19, 2010 at 07:06 PM

    Really slick form creator, and my form worked fine on a website, but many things did not work (or look the same) in Facebook (despite your updated documentation). It makes me wonder how much of the (amazing) functionality has actually been tested in Facebook. Can you please advise how soon it will be before you iron out the bugs in Facebook, as thats the main reason I signed up for it. Thanks

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    Answered by harvestnapa on June 21, 2010 at 10:28 AM
    I created a Reservations form for Restaurant Gary Danko. This can be found here http://www.facebook.com/restaurantgarydanko?v=app_7146470109&ref=ts
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    JotForm Founder

    Answered by aytekin on June 21, 2010 at 10:33 AM
    The previous documentation was incorrect but the current one is fully tested on Facebook:
    http://www.jotform.com/help/22-Adding-Form-to-Facebook

    Please let us know exactly on which step you have a problem.
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    Answered by stuffwork on June 21, 2010 at 02:27 PM
    That's a really nice reservations page and form. If I lived in the area (or even country) I'd book a table !I am developing a test page for a UK energy company, http://www.facebook.com/pages/Best-UK-Energy/122394087797059?v=app_4949752878but apart the minor visual differences with the web version: http://www.bestukenergy.com/meter-readings/the main problems are: 1) None of the validation works 2) The Date field calendar doesn't display.Validation is quite a key component, thats why I wondered how much of the functionality had been tested in Facebook. I'd like to have Conditional processing as well, but if it can't handle validation, how can it be trusted to handle conditions.It is processing the form and sending the emails a treat if the fields are filled in correctly, but I really need to ensure that they are filled in correctly before being submitted, as I don't want to send a whole load of useless readings to Customer Service, and waste their time trying to decipher them.I really want this to work, as it is so nearly a perfect solution for us.
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    JotForm Founder

    Answered by aytekin on June 22, 2010 at 04:24 AM
    Validation, Date Field and Conditions are not possible on Facebook forms. Since Facebook does not allow JavaScripts and all of these work using JavaScript code they are not possible.

    You can only do simple plain forms on FaceBook with no fancy stuff. If it is fancy it probably requires JavaScript, if it requires JavaScript it will not work on FaceBook.
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    Answered by stuffwork on June 22, 2010 at 05:51 AM
    Thanks. Its a pity you don't make that clearer on your website, as I'm sure that a lot of people like me will spend time designing a form, only to find subsequently that some of the functionality doesn't work in Facebook anyway.It is my understanding that Facebook supports its own variation of Javascript in the form of FBJS (Facebook Java Script). Is it possible that you could work on converting Javascript into FBJS when the Facebook source code option is selected ?
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    JotForm Founder

    Answered by aytekin on June 22, 2010 at 05:58 AM
    Thansk for the suggestion. I added a limitations section to the end of the article.

    We will look into FBJS stuff. However, it may take some time before we can get to that. We have lots of things in our plate right now. Thanks.

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    Answered by stuffwork on June 22, 2010 at 06:29 AM
    Thanks for your prompt answers. I can see from the Forum that you have a lot of other things to work on. Good luck as you are so near to having a brilliant product. Regards Keith.PS. In spite of formatting my answer with paragraphs, they always appear on the page as a continuous block of text, which makes it harder for visitors to read.
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    JotForm Founder

    Answered by aytekin on June 22, 2010 at 08:36 AM
    It must be a IE problem with this HTML editor. Since I did not have such problem when I post on Firefox or Safari. We will check that. Thanks.

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    Answered by stuffwork on June 23, 2010 at 06:05 AM
    I cannot get the Text Area control to work in Facebook.If you go to my test page: http://www.facebook.com/pages/Best-UK-Energy/122394087797059?v=app_4949752878 enter your email address, and some text in the Additional Info field, then submit, then you will see that your confirmation email does not contain the additional info text.
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    JotForm Founder

    Answered by aytekin on June 23, 2010 at 07:57 AM
    You need to add it to the email. Open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Auto Responder 1",
    4. Add "Additional Information {additionalInfo}" to the body of the email,
    5. Finish and Save your form.
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    Answered by stuffwork on June 23, 2010 at 01:01 PM
    I'd forgotten about that ! Thank-you again for your quick response. While I'm here, do you know how I can stop Facebook 1) changing the appearance of the header, 2) overiding the fonts, and 3) displaying the text "Submit" in the submit button instead of the specified "Submit Meter Reading" and 4) not displaying the Print or Reset options?Thanks in anticipation Keith
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    JotForm Founder

    Answered by aytekin on June 24, 2010 at 08:21 AM
    I don't think those things are possible. The reality is that when you have a service like that people create phishing forms to steal information. For example, someone might make a login form that looks exactly like a facebook login page and then nobody would suspect that it is not a facebook form since the domain name would also be facebook.com. That's why they probably do not want to allow users to customize the forms too far.

    I think it is great that they now allow forms on facebook pages. I'm also glad they are disabling many customization options since if a lot of people do phishing on their pages they would be forced  disable all forms eventually.
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    JotForm Founder

    Answered by aytekin on November 01, 2010 at 08:37 AM