Some submited answers not showing in our email

  • Profile Image
    handregg1
    Asked on February 16, 2021 at 12:54 PM

    We have two wedding groups filling out forms.

    I had added : Wedding name/group with a drop down for the 1st question on one of my

    wedding forms and it does not show in the submission to our personal email.

    It however, shows in the JOTFORM submissions side.



  • Profile Image
    Jong_P
    Answered on February 16, 2021 at 04:37 PM

    Hi,

    I did some testing and it indeed did not show the first group part that I received in my email as below image;

    1613511021_602c396d5def9_2021-02-17_6-23

    So, I went to check your form and saw that the "Multiple Selections" of the Dropdown Properties section was not on;

    1613511263_602c3a5f103de_2021-02-17_6-26

    After I enabled the Multiple Selections choice, I did get the below email report;

    1613511335_602c3aa7131af_2021-02-17_6-27

    Please modify the setting and see how it appears on your end. I think enabling multiple dropdown parts will show.

    I hope my finding helps.

    Please let us know if you have further questions.