Not able to set encryption key

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    aamnafarah
    Asked on February 16, 2021 at 01:24 PM

    Hi,


    I'm not able to set an encryption key.

    I'm not sure which password its asking for?

    Your help on the issue will be appreciated.


    Thank you,

    Aameena

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    Sonnyfer
    Answered on February 16, 2021 at 04:18 PM

    Hello Aameena - I apologize for the inconvenience.

    The Jotform account password is required prior to encrypting a form. If however, you're logging in via Google, please have your password set first.

    Guide: How-to-reset-jotform-account-password