Not able to set encryption key

  • aamnafarah
    Asked on February 16, 2021 at 1:24 PM

    Hi,


    I'm not able to set an encryption key.

    I'm not sure which password its asking for?

    Your help on the issue will be appreciated.


    Thank you,

    Aameena

    Jotform Thread 2902114 Screenshot
  • Sonnyfer JotForm Support
    Replied on February 16, 2021 at 4:18 PM

    Hello Aameena - I apologize for the inconvenience.

    The JotForm account password is required prior to encrypting a form. If however, you're logging in via Google, please have your password set first.

    Guide: How-to-reset-jotform-account-password