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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to change the email address used to receive submission emails?

    Asked by Atteberry on November 11, 2013 at 10:55 PM

    I would like to change the email my notifications are sent to. It shows in my profile the email I want, but it sends it to the old email. Thank you.

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    JotForm Support

    Answered by ashwin_d on November 11, 2013 at 11:19 PM

    Hello Atteberry,

    Thank you for writing to us.

    Please be informed that changing your profile/account email address will not change the email address which is used to receive the submission email of your form. 

    You should actually change the "Recipient Email" address of your form's notification alert. Here is a guide which should help you:  http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Hope this helps.

    Do get back to us if you have any questions. We are here to help.

    Thank you!