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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving submission email and the submission records are not listed in JotForm.

    Asked by daveph on November 11, 2013 at 10:56 PM

    I am not getting responses when people fill out my form - 2013 Salvation Army bell ringing. I have done several tests and no email or no registrations listed on jot form.

    Page URL:
    http://kiwanisofspringvalley.org/public/pub_page.aspx?PageID=75267

    responses email fill
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    JotForm Support

    Answered by ashwin_d on November 11, 2013 at 11:43 PM

    Hello daveph,

    I'm sorry for the trouble caused to you.

    Upon checking your webpage, I found that you have embed your form using its source code. Is there any specific reason to do so? I didn't find any changes you have made in your form's source code.

    Upon taking a closer look at your webpage source code, I found that you have two form tags:

    As you have two form tags and two associated action URLs, when submit button is clicked it is posted to first action URL "../pub_page.aspx?PageID=75267" and you are redirected to this page. The form is not actually submitted and submissions are not getting recorded.

    How to solve this issue: If you have not changed your form's source code, you should use one of the available form embed code to embed your form in your webpage. These guides should help you:

    https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    That should solve your issue. If you have changed your form's source code, do get back to us and we will explain you how to embed your form's source code in your webpage.

    Thank you!

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    Answered by daveph on November 12, 2013 at 10:03 AM

    Thanks. I had realized my error and changed that code to the embed one, but it didn't seem to take. I went back and redid it and it is working now.