My account was suspended

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    lisa lowe 
    Asked on February 16, 2021 at 02:11 PM


    Answered by Carlos_C

    Hello There!

    Thank you for your message.

    In this case, the account was suspended because the form is asking for credit card information.

    We can restore the account by removing the affected fields, please let us know if you are agreed





    Good morning Carlos, I already AGREED for your company 10 days ago to remove those fields to restore the account. Please re check all the messages I have sent in regards to this,


    Please can you tell me how long this process will take ??


    Lisa Lowe

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    Welvin
    Answered on February 16, 2021 at 06:02 PM

    I have deleted the fields and reactivated the account. You should be able to log in this time. So, as discussed on other tickets, you need to use our payment tools to collect payments in the form.

    https://www.jotform.com/help/47-Order-Form-Basics

    If you wish to charge customers at a later date, enable the Payment Authorization as explained from the following guide:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Thank you for your compliance.