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lisa loweAsked on February 16, 2021 at 2:11 PM
Answered by Carlos_C
Hello There!
Thank you for your message.
In this case, the account was suspended because the form is asking for credit card information.
We can restore the account by removing the affected fields, please let us know if you are agreed
Good morning Carlos, I already AGREED for your company 10 days ago to remove those fields to restore the account. Please re check all the messages I have sent in regards to this,
Please can you tell me how long this process will take ??
Lisa Lowe
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Welvin Support Team LeadReplied on February 16, 2021 at 6:02 PM
I have deleted the fields and reactivated the account. You should be able to log in this time. So, as discussed on other tickets, you need to use our payment tools to collect payments in the form.
https://www.jotform.com/help/47-Order-Form-Basics
If you wish to charge customers at a later date, enable the Payment Authorization as explained from the following guide:
https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
Thank you for your compliance.