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Jessica_FleischerAsked on February 16, 2021 at 2:34 PM
Paypal disconnected from my payment form and when I went to fix the form, things got deleted and I had to recreate them. Now the payment information and what was previously purchased is no longer available on My submissions.
How can i get that information back?
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David JotForm Support ManagerReplied on February 16, 2021 at 6:41 PM
Hi, when a form field is deleted, the information that it collected is deleted too. You may try to revert the form to a previous version:
Note: before reverting the form to a previous version, try cloning the form to have a back-up, and you may also download your existing submissions since data that was not collected on that version may disappear:
- https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account
- https://www.jotform.com/help/44-how-to-export-form-data-to-excel
Let us know if you have more questions.