When trying to download CSV of submissions, getting 404 error.

  • Don
    Asked on February 16, 2021 at 2:37 PM

    Good afternoon,


    When trying to pull a list of the submissions on this form, I'm hitting a 404 error. I also was hitting a similar error when trying to download documents that were submitted through a different form(https://etsu.jotform.com/tables/203074662006952).

    Jotform Thread 2902320 Screenshot
  • KrisLei Jotform Support
    Replied on February 16, 2021 at 6:51 PM

    Hi,

    This might be due to the Privacy settings on your account, which restricts the visibility of personal information on submissions.

    Kindly try to disable the Require login to see submissions on the Settings page of your account:

    uH 7zEHczFf b7nahTHxxeXzkwyeO0YULyLyBMPU Screenshot 10

    Related guide: How-to-unrequire-log-in-to-view-uploaded-files

    Kindly give it a try and let us know if the issue persists. Thank you.