Unable to access the attachments

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    Alana Lane 
    Asked on February 16, 2021 at 03:42 PM

    attachments are not able to open

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    KrisLei
    Answered on February 16, 2021 at 07:59 PM

    Hello Alana,

    Can you provide us with the form link for the issue you are experiencing to investigate it from our end? Also, please provide us with a screenshot of the error message you are showing when trying to access the attachments, if there is any?

    Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you. Looking forward to your response.