Unable to add a new verified Sender Email

  • johnwaldo
    Asked on February 16, 2021 at 5:00 PM

    1613512778 602c404a3f64e Screenshot 10

  • Vanessa_T
    Replied on February 16, 2021 at 9:02 PM

    I see you are trying to add a custom Sender Email using the Verified Email Type.

    Based on the message, that email address has already been verified, as such, kindly select the email address directly on the Sender Email's dropdown.

    1613527228 602c78bc29e4c 03109 Screenshot 10

    If you are not seeing the email within the dropdown, please completely clear your browser cache and try again.

    How-to-clear-web-storage-in-your-browser

    I have also cleared your form cache in hopes that it helps.

    How-to-Clear-Your-Form-Cache