PDF: Invoice field continues to 'fall off' form

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    cmdickson
    Asked on February 16, 2021 at 05:25 PM

    I have created an invoice for my Dermatology Department. One of the key pieces of information that needs to show on the invoice is the Medical History Number. I have placed it on the PDF invoice and a few days later it is gone again. It is gone now. I have done this 3 times and now it is gone again. 1613514325_602c465574bb0_

    I will also get garbage on the form. I have two invoice side by side and one has the my products just show up randomly


    1613514204_602c45dc2ace5_

  • Profile Image
    Jessica_H
    Answered on February 16, 2021 at 09:38 PM

    Hi cmdickson, thank you for reaching us.

    I have cloned your form and did test submissions on our HIPAA account. I was unable to recreate the issue. The Invoice PDF was successfully saved and updated.

    However, I have tried to clear your form cache from our end. Could you kindly try again?

    Let us know how it goes.