What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Well, none of the subscrition is sending email...

    Asked by Centraldechacaras on November 12, 2013 at 05:40 AM

    Well, none of the subscrition is sending email...

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    Answered by gori-mathew on November 12, 2013 at 06:24 AM


    After checking our email server logs, I can see that email was successfully delivered, could you check your SPAM folder?  In order to avoid your  form notifications being marked as spam:

    Current Server: /var/log/jotform/amazonSES.log:[12/Nov/2013:05:53:56 -0500] 32728982958676 AmazonSES Sent email to eventosemgoiania@eventosemgoiania.com.br - MessageID:000001424bf24013-493d1751-bcad-4811-8ae8-3c1d1bba5212-000000 - RequestId:ba60d334-4b88-11e3-9aa5-19f48dbac865

    Please go through this article to avoid this from reocurring: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Do let us know if you need further assistance.