How to see previous private support questions?

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    Asked on November 12, 2013 at 08:28 AM

    Hi, I sent a 'private' support question to Jotform earlier today with my form link and after a few more hours of  checking throught the forum, I found my own answer (Conditions stopped working after each field amendment, clearing the form cache via 'Account settings' solved the problem.).   How do I access my private support questions to let you know that I've found the solution myself?


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    Answered on November 12, 2013 at 09:37 AM

    You can use this link to search your previous post in the forum or use this previous thread you have made If you have other questions do let us know. Thanks.

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    Answered on November 12, 2013 at 11:21 AM

    Hi there and many thanks for your prompt reply.

    The first link doesn't work for me, just blank but possibly because it's only showing 'public' threads?

    The second link did work thanks.   How would I go about finding a similar link for any future 'private' messages, without having to contact you like this or shall I just wait until I can reply to your email?


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    Answered on November 12, 2013 at 12:10 PM

    Apologize but the first link is available to the Jotform Team only. We can send you all your threads, public or private. Just please let us know, we are available anytime 24/7.