What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to see previous private support questions?

    Asked by Perskeet on November 12, 2013 at 08:28 AM

    Hi, I sent a 'private' support question to Jotform earlier today with my form link and after a few more hours of  checking throught the forum, I found my own answer (Conditions stopped working after each field amendment, clearing the form cache via 'Account settings' solved the problem.).   How do I access my private support questions to let you know that I've found the solution myself?


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    Answered by jedcadorna on November 12, 2013 at 09:37 AM

    You can use this link to search your previous post in the forum http://www.jotform.com/answers/user_threads.php?username=Perskeet or use this previous thread you have made http://www.jotform.com/answers/290301-Conditions-don-t-update-themselves-after-field-amendment#1. If you have other questions do let us know. Thanks.

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    Answered by Perskeet on November 12, 2013 at 11:21 AM

    Hi there and many thanks for your prompt reply.

    The first link doesn't work for me, just blank but possibly because it's only showing 'public' threads?

    The second link did work thanks.   How would I go about finding a similar link for any future 'private' messages, without having to contact you like this or shall I just wait until I can reply to your email?


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    JotForm Support

    Answered by Welvin on November 12, 2013 at 12:10 PM

    Apologize but the first link is available to the Jotform Team only. We can send you all your threads, public or private. Just please let us know, we are available anytime 24/7.