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    GaryCollinsPhotography
    Asked on February 17, 2021 at 04:13 AM

    Hi All,


    Hope you are all keeping safe and well. I have had two customers over the last two days inform me they completed my forms, but I cannot see them on my submissions and got no notification of completion.

    https://form.jotform.com/202452746187358

    Above is the form for both clients - Can you have a look please?


    Thanks very much,

    Gary

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    Vanessa_T
    Answered on February 17, 2021 at 04:42 AM

    I checked your form and can see 2 pending payments.

    https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms

    1613554728_602ce428dca5d_03120.jpg

    Can you please confirm if these are the 2 users who have submitted your form?

    If yes, then it looks like they have not completed and have not provided payment.

    I suggest you check your PayPal account first if payment was received from these 2 submissions, if yes, then you can manually complete the payment within your Tables page. If not, I suggest you contact your clients to complete the payment.