Submissions are not being logged

Hi All,

Hope you are all keeping safe and well. I have had two customers over the last two days inform me they completed my forms, but I cannot see them on my submissions and got no notification of completion.

https://form.jotform.com/202452746187358

Above is the form for both clients - Can you have a look please?

Thanks very much,

Gary

I checked your form and can see 2 pending payments.

https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms

Can you please confirm if these are the 2 users who have submitted your form?

If yes, then it looks like they have not completed and have not provided payment.

I suggest you check your PayPal account first if payment was received from these 2 submissions, if yes, then you can manually complete the payment within your Tables page. If not, I suggest you contact your clients to complete the payment.