What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is integrated with PayPal but have received this message: Unpaid Submission: New submission

    Asked by D_J_S on November 12, 2013 at 10:34 AM

    Someone has been able to submit my form without paying. How is this possible and can it be fixed?



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    JotForm Support

    Answered by NeilVicente on November 12, 2013 at 10:38 AM

    You have enabled 'Pending Payment Email' option, that's why you received this email. This is a feature that notifies you of submissions that weren't paid for.

    Simply turn it off to stop receiving such emails. Right click on your paypal field, choose Properties then select 'No' for this option.