Unable to open uploaded files

  • lucadisanto
    Asked on February 17, 2021 at 5:48 AM

    Hello,

    customers filled the form and uploaded pdf files...

    but attached pdfs do not arrive in notification emails


    we see only links.. and when we click on the them.. we got an error

    please see my attached files

    thanks

    Jotform Thread 2904053 Screenshot
  • Vanessa_T
    Replied on February 17, 2021 at 5:54 AM

    Please uncheck the restriction within your My Account > Settings page that requires log-in to view uploaded files.

    1578520015JotForm · My Account (1) Screenshot 10

  • lucadisanto
    Replied on February 17, 2021 at 6:11 AM

    ciao Vanessa..

    links are working... but i got this messagge

    Attachments: Because the total size is more than 5MB the uploads are not attached. 

    how i can solve this?

  • Richie JotForm Support
    Replied on February 17, 2021 at 6:15 AM

    We have a limit of 5MB for attaching uploaded files in the email.

    When the uploaded file is more than 5MB, you will receive the error and the uploaded files will not be attached.

    Hope this information helps.

    If you have further questions, let us know.

  • lucadisanto
    Replied on February 17, 2021 at 6:17 AM

    ok thank you very much