Pricing for the non profit organization

I have just received an email

Dear Rhos -on-Sea Bowling Club,

Your JotForm account has been downgraded.

If you have not requested a downgrade this might have happened because your credit card expired.

Re-upgrading is quick and easy:

https://www.jotform.com/upgrade?username=RoSBC

Thanks for using JotForm,

JotForm Team

https://www.jotform.com/

I have not requested a recent downgrade, but I did respond recently to an offer for free pricing - Coronavirus Responder Program. We are a non-profit making organisation.

When I click on the re-upgrading link, it comes up with upgrading to Silver, but the prices are for usual Silver pricing, whereas the bar at the left shows the pricing of Silver at the Bronze price per month. I don't understand this.

The email is no reply so I am using the Forum.

Regards

Rosemary

Greetings Rosemary,

Your account is showing the nonprofit discounted prices already. You can use the pricing page to upgrade your account again.

https://jotform.com/pricing/

Please just make sure that you are logged into your account.

If you are still unable to see the discounted prices then please share a screenshot so we can check this further.

https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

Thanks

During last year we were paying for Bronze at the non-profit making rate. We have down graded it during Lockdown to Starter (free) to save money. When we are able to open, we will have to upgrade back to Bronze again.

I put in an application under the Coronavirus Responder program hoping for a free program. We are a Bowling Club whose members are mostly over 70 and many over 80. Many of our members live alone and we are part of the drive to help their mental health, by them coming out to Bowl and communicating with them during Lockdown..

Hello Rosemary! As far as I can check, your account is currently reflecting only the Non-Profit discount.

Kindly note that the Corona Responder program is available for only the frontline organizations working in Corona Prevention programs for their communities.

We do respond to the Corona Responder applications with 3-4 working days. You should have received the status update on your application if you had submitted your application before this time.

Q) Have you received this status email?

Please check your SPAM folder as well for this email and let us know.

Thank you!

No I have not received this status email. Please look at the first posting in this thread.

Hi Rosemary,

Can I confirm my understanding of whether your account was already on the Free plan when you received the email?
If so, you can go ahead and dismiss the email.

It seems that your application for the Corona responder is in process. If you do not receive an email regarding it within a few days, please contact us again here at the Support Forum.
Thank you!

I was already on the free plan, so I will delete the other email.

thanks I will wait to hear from application process.

I have not received any communication re the Coronavirus Responder Program application.

Hi,

I will contact the concerned team, and ask about the status of the application. As soon as we have any updates, we will inform you.

Thank you for your patience.

Hi again,

Thank you for your patience.

Unfortunately, we were unable to find any active applications for your username.
I know it might be a bit troublesome, but to make sure to get your application processed, may I ask you to fill in this form again?
The form will take less than a minute to fill, and you will only need to fill in a short description of how your organization helps to fight the pandemic, and attach your 990 form.

Link to the form:
https://www.jotform.com/corona-responder-program/apply/#form

Thank you!