HELP Notifications out of control!

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    katykelly15
    Asked on February 17, 2021 at 09:59 AM

    Hi,

    The notifications that we have had set up on our weekly activity tracker form are going crazy. I have them set up to send on Tuesdays at a set time. I received several on Monday and at least15 today. Please help!!!

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    Kenneth_C
    Answered on February 17, 2021 at 11:25 AM

    Thank you for reaching support,

    Can you please share with us the Direct Form Link of the form that you are referring to so we can check and test it?

    Here is how: https://www.jotform.com/help/401-where-to-find-my-form-url.

    Awaiitng your response.

    Best.

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    Katy Kelly 
    Answered on February 17, 2021 at 11:31 AM
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    Katy 
    Answered on February 17, 2021 at 03:50 PM

    Is there a resolution? Thanks!

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    Kenneth_C
    Answered on February 17, 2021 at 06:29 PM

    Hi there,

    I cloned and tested the form, and I am waiting for the reminder emails to be sent in 30 mins, I will update you as soon as that time pass.

    Thank you for your patience.

    Best.

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    Kenneth_C
    Answered on February 17, 2021 at 07:14 PM

    Hi there,

    I did receive the reminder email as expected.

    Can you please delete the current ones, and create a new one.

    I will also clear your form cache so let us know how it goes.

    Best.