What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't enable the dropbox integration

    Asked by HMCCumulus on November 12, 2013 at 12:44 PM

    Won't allow us to check the box for submissions to dropbox.  help

  • Profile Image

    Answered by EliezerN on November 12, 2013 at 01:47 PM

    Thanks for contacting us.

    Are you refering that you are not able to checkt the box to enable the integration with Dropbox from the submissions page?

    20820_dropbox integration.png (315×400)

    I have cleared your forms cache in order to resolve this issue, so it should work correctly now. You should also clear your forms caches from your side, please follow this guide to know how to do it: 

    How to clear your form cache

    If you still have issues, you can also enable the integration from the Integration Wizard from the Form Builder.


    I hope this helps. Please let us know if you need further assistance with this or kindly open a new thread to make unrelated questions.

    Thanks for using Jotform

  • Profile Image

    Answered by HMCCumulus on November 14, 2013 at 03:29 PM
    This didnt work
    Heather McBee
    Operations Director
    America's Morning Show
    NASH 94.7
    (615) 584-8741
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 14, 2013 at 03:49 PM

    Thank you for your update.

    Our developers are working on the Dropbox integration improvements, so there might be some slight issues.

    Now I have escalated a bug report ticket to our Development Team. We will get back to you once it is fixed.

  • Profile Image
    JotForm Support

    Answered by kenneth on November 14, 2013 at 11:22 PM
    Hi, this problem should be fixed now. The problem is the window popup is not getting close. This happens in some of browsers.
    So we made a patch to properly close the pop up window. Please confirm if that works from you side.
    For the time being if it did not close properly. You just need to close the window to further continue the process. and inform us immediately