Potential bug with Airtable integration when encrypting

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    Benjamin  
    Asked on February 17, 2021 at 11:00 AM

    Hi!

    I just integrated Jotform with Airtable and it works pretty well. I really appreciate that you solved the airtable issue of solving multiple tables at the same time - that's essentially why I chose your service. I face one issue, however. Whenever I toggle on encryption, only part of the data is sent to the airtable. I've done some troubleshooting and found that there is no loss of data as it's all stored Jotform. I.e. I'm unable to get all of it sent to Airtable. It works fine whenever I toggle off the encryption.

    Is this a known bug? Do you have any suggestions for what I can do? Encrypting the data would be highly valuable to us.

    Best,

    Benjamin

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    Carlos_C
    Answered on February 17, 2021 at 01:41 PM

    Hello There!

    Thank you for your message.

    When the encryption is enabled in Jotform, you can only decrypt it under the Submission section with the generated Key.

    For more information, you can see it here https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them.

    Please feel free to reach out if you have other questions or need some more help. I will be happy to help!