Inbox submission>Download all>Download as PDF: cannot select the print version or the created PDF document.

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    Asked on February 17, 2021 at 11:04 AM

    The download all as PDF in the inbox submission is getting an error when received in the email.

    "Adobe acrobat could not open '.pdf' because itis either not a supported file type or because the file has been damaged"

    The option also to select the print version or the PDF document is not working.


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    Answered on February 19, 2021 at 09:25 AM

    This part works fine, when I get the files to download, that is not what I have been getting, and it does not open:


    Ay idea when this will be fixed?

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    Answered on February 19, 2021 at 09:30 AM

    Thank you for sharing the issue.

    Unfortunately, we cannot give an ETA when this issue would be resolved however, once we have further information, you will be notified at this support ticket.