Locked out of account

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    Laura 
    Asked on February 17, 2021 at 12:04 PM

    Hi I've reset my password and it keeps telling me it's wrong and now I'm logged out. Can you please reset?


    Thank you!

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    Gaetan_B
    Answered on February 17, 2021 at 03:15 PM

    Hello,

    Your account is currently suspended because you were asking for credit card information in clear, which is against our Terms of use (https://www.jotform.com/terms/).


    We would have to remove your form named Payment Form and the same for your customer bill pay form.


    To collect payments, you would be required to use one of our Payment Gateway: https://eu.jotform.com/apps/category/payment-processing


    Shall we proceed to the removal of those forms?