Private encryption not allowed

  • Nike
    Asked on February 17, 2021 at 12:13 PM

    enabling data encryption on already created forms

    i get the following error.


    the password is correct and entered for other forms and with successful operation1613581783 602d4dd75f9d9 Schermata 2021  Screenshot 10

  • Sonnyfer JotForm Support
    Replied on February 17, 2021 at 3:40 PM

    I apologize for the inconvenience.

    Is your account created via Google by any chance? If so, please create a separate JotForm password and then try encrypting your forms again.

    Guide: How-to-reset-jotform-account-password