Private encryption not allowed

  • Profile Image
    Asked on February 17, 2021 at 12:13 PM

    enabling data encryption on already created forms

    i get the following error.

    the password is correct and entered for other forms and with successful operation1613581783_602d4dd75f9d9_Schermata 2021-

  • Profile Image
    Answered on February 17, 2021 at 03:40 PM

    I apologize for the inconvenience.

    Is your account created via Google by any chance? If so, please create a separate Jotform password and then try encrypting your forms again.

    Guide: How-to-reset-jotform-account-password