Encrypted form: Unable to download submissions.

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    Celeste Olivares 
    Asked on February 17, 2021 at 12:31 PM


    We have an encryption key on our forms, and while I'm able to read the encrypted data on my desktop, I'm not able to download the pdf successfully. The data downloads as encrypted, so I'm not able to save the form in a pdf.

    If I remove the encryption key, I'm unable to read the already-submitted form.

    I'm trying to use the pdf editor, but the page has been "loading" for over 20 minutes now. :\

    Please help?

    Thank you!


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    Answered on February 17, 2021 at 04:07 PM

    Hi Celeste,

    When you are using the encryption option, the submissions cannot be downloaded, as the data stays encrypted.

    Also when you disable the encrypting option, it will not decrypt the data. To view the encrypted submissions, you will need to have the encrypting option turned on for the form, and use created key to view the submissions.
    Please also refer to our encryption guide here: Encrypted-Forms-and-How-to-Use-Them 

    If in your workflow you need to download the submissions, I would suggest to not use the encryption setting.
    If you have any further questions, please let us know and we are happy to help!

  • Profile Image
    Answered on February 18, 2021 at 05:33 PM
    Thank you, Laura!
    This helped a lot to confirm and clarify for me. So appreciated! Thank you for taking the time to help!
    Celeste Olivares | Admin, Health for Dance
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