- ShooinAsked on November 12, 2013 at 01:51 PM
When I try to connect to any of my google accounts I just get a white screen and nothing happens.
I click on apps in jot.
It asked me to authenticate. I click autenchicate. It opens a window and asks for permission. I click accept and it goes to a white screen.
- JotForm Supportardy0689Answered on November 12, 2013 at 02:01 PM
Hello Jason, we apologize for this inconvenience.
Are you referring to the Google Spreadsheet Integration App? If so, I could not replicate the white screen you mentioned. I successfully authenticated my Google account:
I have cleared your form's caches from our system and whitelisted your IP address. Sometimes a blacklisted IP could not let you authenticate properly when you have been black listed in the middle of the authentication. Kindly clear your browser's caches as well to refresh what you are seeing.
Please let us know if this issue persists after clearing your browser's caches. We will wait for your reply.
- ShooinAnswered on November 12, 2013 at 03:03 PM
I have dumped the cache and cookies and still get a white screen. It happens on all my browsers. No error messages or anything just a white screen. I have tried it on a desktop and my laptop.. both the same whitescreen.. No Authinication.
- JotForm Supportardy0689Answered on November 12, 2013 at 03:44 PM
I just tried creating a blank form with Full name and reintegrate it with Google Spreadsheet all done from your account. However, I still can not replicate the same issue using your account.
Are you currently using http://www.jotform.us domain? Please try logging in to www.jotform.com and use that instead and please try authenticating your Google Spreadsheet Integration from there.
If that does not work please try to Flush your DNS from your computer. You may try to unplug the power from your router for 10 seconds to flush its DNS as well.
You could also try to clone your form and reintegrate the Google Spreadsheet from there. If this works, your original form might be corrupted for some reason.
Please let us know if this is still happening. Thanks