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carolinemaxwell4Asked on February 17, 2021 at 12:54 PM
Good Morning, I have been pleased with jot form, super easy and layout is perfect! Although I am having trouble receiving the responses. I am a newbie so this may be something simple. I made a form, copied the link, and placed on my treelink through instagram. I have had 1 person submit with payment. The payment worked but I do not see the form response and submission. The person filled out the form. Is there a way that I can see the response? Am I doing something wrong here. Thanks for any help as soon as you can!
Page URL: https://form.jotform.com/210446924844055 -
Sonnyfer JotForm SupportReplied on February 17, 2021 at 4:23 PM
Hi there - Glad to hear that you're having fun using our platform.
Seems you have deleted the Notification on your form. Please re-create one so you'll get notified (via email) whenever someone completes your form.
Guide: https://www.jotform.com/help/25-Setting-up-Email-Notifications
You can also view all of your form responses in one place.
Guide: How-to-view-form-submissions
Let us know if you need further assistance.
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carolinemaxwell4Replied on February 17, 2021 at 4:33 PMWhere can I see the information that was filled out ? Not just the email notification ?
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Sonnyfer JotForm SupportReplied on February 17, 2021 at 6:04 PM
You can check it on your tables (submissions) page. Here's how-to-view-form-submissions.
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carolinemaxwell4Replied on February 17, 2021 at 6:33 PMHmmm so someone has submitted a form but it doesn’t show any submissions
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Sonnyfer JotForm SupportReplied on February 17, 2021 at 8:13 PM
I visited your tables and can see you have 7 pending payments. Perhaps the submission you're looking for is there.
Related Guide: How-to-enable-ipn-on-your-paypal-account
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carolinemaxwell4Replied on February 17, 2021 at 8:22 PMYou must be looking at the wrong count
There definitely isn’t 7 pending payments
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Sonnyfer JotForm SupportReplied on February 17, 2021 at 9:40 PM
Sorry, seems the screenshot failed to post for some reason. Here it is:
You can check the same on your tables. https://www.jotform.com/tables/210446924844055