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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Increase PDF Download Limit

    Asked by jonroth on November 12, 2013 at 02:16 PM

    When I do a PDF download of submissions, it will only allow me to do 20 at a time.

    Any plans on increasing this or removing the limit ?

    I have alot of enties and being able to do 20 at a time is very fustration.  I prefer PDF over excel/CSV.

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    JotForm Support

    Answered by Mike_T on November 12, 2013 at 02:35 PM

    Thank you for contacting us.

    Unfortunately, it is not likely that we change the limit in the near future. The reason of this is the PDFs generation process and PDFs size, it takes a lot of server resources to create the PDF reports on the fly, especially if you have a long form or images on your entries.

    I will submit the request to our Development Team, but we can not promise anything. If we get any updates on this, we will let you know.

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    Answered by info@bader.qa on December 10, 2016 at 12:31 PM

    Are you serious? Now I have 60 submissions for example, do I have to download them 20 by 20 and then merge them?? And it has been limited to 20 all these years since 2013?

    I might really consider switching if you don't fix that.

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    JotForm Support

    Answered by liyam on December 10, 2016 at 03:34 PM

    Hello info@bader.qa,

    No, you don't download them by 20. The system automatically splits it. So assuming that you have 100 submissions. You download them all at one request but the system will split it by 20 and you will just get a prompt for every completed process and download. 

    Hope this clarifies your concern. I would also recommend that you start a new thread since this one is already 3 years old. There had been a lot of changes in this period.

    Thanks.

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    Answered by info@bader.qa on December 10, 2016 at 03:40 PM

    You didn't get what I mean, I can't send my clients multiple PDF files. They need it one big file. So in the example you provided, I will have 5 PDF files, then I would need to use a PDF tool to merge them to one file, which doesn't make sense to me I believe.

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    JotForm Support

    Answered by liyam on December 10, 2016 at 09:29 PM

    Unfortunately, that is the limit our developers have set and there is no workaround on this. As Mike_T has mentioned, it takes a lot of server resources to create the PDF reports on the fly so the purpose for this limit is for the stability of the system and to prevent system crashing. 

    Feel free to let us know if you have more questions.

    Thanks.

     

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    Answered by AA_C on December 10, 2016 at 10:08 PM

    I have raised this issue before ... WE WANT MORE!

    Regards
    Robert
    AAC

     

    I 'm not a robot

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    JotForm Support

    Answered by liyam on December 11, 2016 at 01:55 AM

    Hello Robert,

    I have moved your request to another thread as this thread is an old one. We'll provide you a response on that other thread in a short while.

    Thanks.