PayPal integration: "DPRP is disabled" error on form.

  • Profile Image
    Ravelojaona
    Asked on February 17, 2021 at 02:41 PM

    Bonjour,


    J'ai ce message quand mes clients souscrivent à un de mes abonnements à travers le formulaire Jotform que j'ai créé : https://form.jotform.com/210332638458254

    Could you help to resolve this issue please ?

    Thank you,

    Dina Ravelojaona

    1613590876_602d715c455a6_150726840_10048

  • Profile Image
    Laura_L
    Answered on February 17, 2021 at 06:47 PM

    Hi Dina,

    The "DPRP is disabled for this merchant" is an issue related to your PayPal Pro account settings. The error means that the "Direct Payment Recurring Payments" feature has not been enabled on your PayPal account.
    Please contact PayPal support directly to enable the DPRP feature on your account.

    Meanwhile, you can also try using PayPal Standard to set up a recurring bill with a standard PayPal account.
    How-to-Integrate-Form-with-Paypal-Standard-


    If you have any other questions, please let us know and we are happy to help!

  • Profile Image
    Ravelojaona
    Answered on February 17, 2021 at 07:41 PM

    Hi Laura,

    I called already PayPal support and they asked me to come here ask the question.

    So at the end, I do not know who can help.

    Dina

  • Profile Image
    Ravelojaona
    Answered on February 17, 2021 at 07:44 PM

    Do you have a number I can call ? Maybe I was not at the good place ...

    Thank you

  • Profile Image
    Laura_L
    Answered on February 17, 2021 at 09:11 PM

    Hi Dina,

    You can contact PayPal from their Contact Us page, I'd suggest sending them a message from this page by selecting "Message us":
    https://www.paypal.com/us/smarthelp/contact-us

    We will also do our best to help to resolve the issue.
    Can I double confirm that the PayPal account you are using is a PayPal Pro account?
    If you are not sure of the account type, you can also ask PayPal support to confirm it.

    I can see that currently, the PayPal integration on your form is a PayPal Personal integration. If your account is a personal PayPal account, you should be able to use the account without the DPRP settings, by enabling the recurring payments in the PayPal integration on your form.

    However, if your account is a PayPal Pro account, you will need to change the integration on your form to the PayPal Pro integration.
    When you are looking for integrations, you will notice that there are multiple PayPal integrations available. Please confirm that your PayPal account type is matching the integration you are using on the form.

    Related guides:
    Paypal-business-account-vs-personal
    How-to-integrate-form-with-paypal-pro
    How-to-integrate-form-with-paypal-personal

    Let us know how it goes, and if the issue would persist, please inform us and we will investigate further.

    Thank you!