What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have an issue with one of your forms that we are currently using. Can you help?

    Asked by Vanessa Schotes on June 06, 2011 at 10:34 AM

    The email that is received when the form is submitted online comes through in a jumbled and compressed format, making it very hard to decifer the information

    The form worked fine until two weeks ago - any chance you could help us sort this problem?







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    Answered by allanftd on June 07, 2011 at 06:44 AM

    Hi Vanessa,

    I noticed that your email notification is currently in "Text Mode." This means that all HTML formatting has been stripped off into a purely text-based format. I would recommend that you delete the current email notification template and create a new one in "HTML Mode."

    Please let us know if you need further assistance. Thank you for using JotForm!


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    JotForm Support

    Answered by abajan on June 07, 2011 at 07:19 AM

    Hi Vanessa

    In addition to what my colleague allanftd stated, you should know that in Chrome the text in the dropdowns is quite hard to read because the background color is white. I am yet to find a solution to this issue which seems to be peculiar to Chrome. If I do find a solution, it will be posted here.

    Sorry to be the bearer of bad news but I felt you ought to know.

    ~ Wayne