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WeichAsked on February 17, 2021 at 3:23 PM
The recording saved message is getting cut off on multiple browsers.
This is a screen shot from Firefox on a PC
This is a screenshot from Chrome on a Mac
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Lorenz JotForm SupportReplied on February 17, 2021 at 7:46 PM
Hi there,
I tested your form https://www.jotform.com/210317927673055 on chrome, and the recording is working seamlessly, it does not get cut off.
I was not able to replicate the issue on your website as well. May I know what's the usual duration does the recordings get cut off? or is it happening randomly? I assume your form was embedded on your website when you encounter the issue.
Can you please embed your form using the iframe embed code? here's a guide for that https://www.jotform.com/help/148-getting-the-form-iframe-code. It usually resolves common issues on embedded forms.
If the issue still persists please let us know.