Recording Saved message getting cut off

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    Asked on February 17, 2021 at 03:23 PM

    The recording saved message is getting cut off on multiple browsers.

    This is a screen shot from Firefox on a PC1613593325_602d7aed573c1_

    This is a screenshot from Chrome on a Mac1613593388_602d7b2c18f2a_

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    Answered on February 17, 2021 at 07:46 PM

    Hi there,

    I tested your form on chrome, and the recording is working seamlessly, it does not get cut off.

    I was not able to replicate the issue on your website as well. May I know what's the usual duration does the recordings get cut off? or is it happening randomly? I assume your form was embedded on your website when you encounter the issue.

    Can you please embed your form using the iframe embed code? here's a guide for that It usually resolves common issues on embedded forms.

    If the issue still persists please let us know.