Form appears with extra code in email inbox.

  • Profile Image
    vermontzen
    Asked on February 17, 2021 at 04:01 PM

    Hello Jotform Support,

    As of yesterday, one of my forms is appearing in my inbox with code rather than just the information needed.

    Here's how it has appeared for years and years:

    Thursday, February 18, 2021/jueves 18 de febrero de 2021 Full Name: Name of Person E-mail: person.x@yahoo.ca 


    Here's how the form is being sent now:

    Thursday, February 18, 2021/jueves 18 de febrero de 2021 Full Name: Name of person E-mail: person@gmail.com <table align="center" role="presentation" cellspacing="0"cellpadding="0" border="0" width="700" style="width: 700px; margin: 0 auto;text-align: center" class="email-container"> <tbody> <tr> <td> <img id="trackCode_eee" width="1" height="1"src="https://events.jotform.com/email/203605560812954/?ref=notificationEmail&res=vermontzen" style="overflow:hidden; max-height:0; width: 1px;height: 1px; display: none;" /> </td> </tr> <tr> <td> <img id="trackCode_evr" width="1" height="1"src="https://www.google-analytics.com/collect?v=1&tid=UA-1170872-18&cid=vermontzen&t=event&ec=email&ea=open&el=notificationEmail&cs=notificationEmail&cm=email&cn=notificationEmail" style="overflow:hidden; max-height:0; width: 1px;height: 1px; display: none;" /> </td> </tr> </tbody> </table>


    Can something be done about this?

    With thanks,

    vermontzen

  • Profile Image
    Laura_L
    Answered on February 17, 2021 at 08:15 PM

    Hi,

    Could you provide us the form ID so that we can take a closer look at the settings?
    Also, have you done any edits to the notification emails lately?
    Looking forward to your reply.

    Thank you!

  • Profile Image
    vermontzen
    Answered on February 17, 2021 at 08:33 PM
    Hello,
    The form is called Thursday Zoom Dokusan.
    https://form.jotform.com/203605560812954
    I haven't done anything to edit the notification.
    With thanks,
    vermontzen
    ...
  • Profile Image
    octavius
    Answered on February 18, 2021 at 01:48 AM

    Hello,

    Thank you for the clarification. I have cloned your form and replicated the same issue on my end. To fix this issue, you can easily delete the existing Notification Email and create a new Notification Email with the same settings.

    Please follow these steps,

    1) On the Form Builder, go to the Settings tab and open the Emails section.

    2) Hover your mouse over the notification email and click the Pencil icon. Then, copy the Email Content.

    3) On the Emails section, click the Trash icon to delete the existing Notification Email.

    4) Click the +Add an Email button and create a new Notification Email. Then, paste the Email Content of the previous Notification Email.

    Here is a screencast for you to follow the process,

    1613630850_602e0d8238738_sc10.gif

    Please give it a try and let us know if the issue persists.

  • Profile Image
    vermontzen
    Answered on February 18, 2021 at 07:22 AM
    Hello,

    Thank you for the instructions. I have done what you outline and
    after I activate the form tonight will see if the problem persists
    or is fixed.

    With thanks,

    vermontzen

    On 2/18/2021 1:48 AM, Jotform wrote:



    New response received
    p img {
    max-width: 100%;
    }



    A new response has
    been received:




    Answered by octavius

    Hello,
    Thank you for the clarification. I
    have cloned your form and replicated the same issue on
    my end. To fix this
    issue, you can easily delete the existing Notification
    Email and create a new
    Notification Email with the same settings.
    Please follow these
    steps,
    1) On the Form Builder, go to the Settings tab and open
    the Emails
    section.
    2) Hover your mouse over the notification email and
    click the
    Pencil icon. Then, copy the Email Content.
    3) On the Emails section, click
    the Trash icon to delete the existing Notification
    Email.
    4) Click the
    +Add an Email button and create a new Notification
    Email. Then, paste the Email
    Content of the previous Notification Email.
    Here is a screencast for you
    to follow the process,

    Please give it a try and let us
    know if the issue persists.


    View
    this thread on browser » Unsubscribe
    Thread

    1613630897
    ...
  • Profile Image
    Johann_A
    Answered on February 18, 2021 at 08:26 AM

    Ok thanks let us know.

    Johann