What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub Account Privileges

    Asked by joshdlc on November 12, 2013 at 03:23 PM

    When I add users to my premium account, it does not give them the option to create new forms, only to edit my existing forms.  Is this by design?

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    Answered by Cesar on November 12, 2013 at 04:20 PM

    Unfortunately, sub-accounts are only able to view or edit accounts, depending on rights you've given to the sub-account. Form creation is only allowed to the premium account.

    If you do need further assistance, do let us know. Thank you.

    Related Accounts:

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    Answered by joshdlc on November 12, 2013 at 04:31 PM
    Thank you for the quick reply. I have 1 more question, somewhat related. We have a user with a separate free account in the office – is it possible to migrate her forms over to my premium account?
    Josh Kroman | Sr Designer & Systems Support
    Dynamic Language
    15215 52nd Ave South, Suite 100
    Seattle, WA 98188-2354
    (206) 493-1609 direct line
    (206) 244-6709 main line
    (206) 910-3744 cel
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    JotForm Support

    Answered by jonathan on November 12, 2013 at 04:57 PM

    @ Josh


    You can just clone the form of the Free user so that you can have an exact same form under your account. Review this guide on How-to-clone-an-existing-form-from-a-URL

    But if you want to include the Free user's submissions data from the form, then we are the only (support staff) that can do this. We will transfer the form from one account to another.