Account Suspended due to Credit Card details collection

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    Asked on February 17, 2021 at 05:29 PM

    I have locked myself out of my account and my forms are showing an error. Is there anyway to have access to the forms now?

    my clients are trying to access the forms now and I am locked out

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    Answered on February 17, 2021 at 09:48 PM

    Your account was suspended as it was collecting Credit Card details:


    Please note that collecting credit card information is not allowed in Jotform.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate them into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization