Is there a horizontal camera setting or better widget option

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    estherzamudio
    Asked on February 17, 2021 at 06:07 PM

    I have clients use this to take a picture of their ID

    unfortunately because its a vertical format they don't get close enough

    I am able to pick rear view, however, need horizontal rectangle... is this possible?

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    gerardw
    Answered on February 17, 2021 at 10:31 PM

    Jotform does not modify the uploaded files including their orientation.

    From what I know, iPhone has a feature that fixes incorrect orientation. Unfortunately, our system doesn't have this feature and there's no way to edit them. It only keeps the file as it is.

    You may consider this 3rd party widgets instead. This comes with a tool that allows you to correct the orientation of the files. Note that these widgets require an account from their service where you could take the API Key and enter it on the widget settings.

    https://www.jotform.com/widgets/file-uploader-by-uploadcare

    https://www.jotform.com/widgets/kloudless-file-uploader

    For example with Uploadcare Widget, there's an option in its settings where you can enable the Rotate effect.

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