How do I free up space?

  • Profile Image
    Asked on February 17, 2021 at 06:16 PM

    Aloha! I need to free up space with our account. Currently, we're only using Jotform for credit card authorizations and I'm being prompted to upgrade because we're out of space. How can I free it up? Thanks!

  • Profile Image
    Answered on February 17, 2021 at 10:00 PM

    Hi there,

    I did check your account and you already exceeded your account's maximum upload space. You will need to delete submissions that have uploads in order to free up some space.

    Here's a guide:

    Make sure to delete the submissions from the trashed entries in order to free up some space effectively. 1613617127_602dd7e793d23_How to Delete F1613617127_602dd7e75c52c_How to Delete F

    Also, please take note that purging submissions is irreversible so if in case you still need the submissions in the future, I'd suggest downloading them first as a backup.


    I hope this helps. Let us know if you need any further assistance.