Account Suspended

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    Travis Lally 
    Asked on February 17, 2021 at 06:23 PM

    I just created my account and attempted to log in. Upon entering in the login credentials, it failed and suspended me. Do I need a password reset?


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    Zahra_S
    Answered on February 17, 2021 at 10:43 PM

    Hello Travis,

    We apologize for the inconvenience.

    Your account is auto suspended by our phishing system due to this form https://www.jotform.com/form/210475014498052.

    Please give us some time to review your account. We will get back to you soon.

  • Profile Image
    Zahra_S
    Answered on February 18, 2021 at 07:39 AM

    Apologies for the delay.

    My team reviewed your account, and it is suspended due to this field in your form in which you are asking for login credentials from the user.

    1613651756_602e5f2c2df9e_

    Please note that collecting any personal information is against our terms of use. I would suggest you read this document in detail.

    Please allow us to remove this field from your account. Only then we can activate your account.

    We are looking forward to your response.


  • Profile Image
    Travis Lally 
    Answered on February 18, 2021 at 12:33 PM
    Okay, understood - thanks for the explanation / response.
    Thanks,
    Travis Lally, Project Manager
    concentricsky.com | mobile: 541-520-8191 | Office: 541-742-5896
    ...
  • Profile Image
    Laura_L
    Answered on February 18, 2021 at 04:12 PM

    Hi Travis,

    I have removed the offending fields from your form, and activated your account.
    Please make sure that you acknowledge our terms:
    https://www.jotform.com/terms/

    Kindly try logging into your account, and if you would encounter any issues with the login, please let us know.

  • Profile Image
    Travis Lally 
    Answered on February 18, 2021 at 04:33 PM
    Thanks! I really appreciate the help. I will do so.
    Thanks,
    Travis Lally, Project Manager
    concentricsky.com | mobile: 541-520-8191 | Office: 541-742-5896
    ...