Calculations field showing gibbrish values.

  • BoydMichael
    Asked on February 17, 2021 at 7:04 PM


    https://form.jotform.com/210476973327260

    On page 4 - it has calculations on 'Extra Days' 'Area Chosen' 'Total Number of Days'

    When we move to the page 5 and comes back to the page 4 the calculations section showing random numbers instead of showing the calculated value. Please advise.


    Jotform Thread 2905951 Screenshot
  • Jed_C
    Replied on February 17, 2021 at 11:40 PM

    Unfortunately, I'm unable to replicate the erroneous numbers shown in your screenshot using this form https://form.jotform.com/210476973327260.

    1613623159 602def7701767 2 Screenshot 10

    May I know if you are still experiencing this issue? Would you mind sending a screen recording showing us the replication steps so we can check?

  • BoydMichael
    Replied on February 18, 2021 at 11:05 AM

    Hi Jed,

    Yes, the error is still happening. You have to click next on the page 4 to page 5, then come back to page 4 from page 5.

    same form address https://form.jotform.com/210476973327260

    I have screen recorded for your convenience. Please click the link to watch the video and advise.

    https://vimeo.com/513896820/826468a6d9

  • BoydMichael
    Replied on February 18, 2021 at 1:00 PM
    New response received
    I just did it again, it’s when your into the address stuff and hit the
    back-button, it takes you back and gives you this below.
    *Michael Boyd*
    Michael@PortaBins.com
    403-850-4217
    866-676-7822
    www.PortaBins.com

    ...
  • Cecile JotForm Support
    Replied on February 18, 2021 at 4:41 PM

    Thank you for the update.

    I cloned your form to test and I was able to replicate the issue after going to page 5 and going back to page 4.

    Kindly allow me some time to conduct some tests to know the source of the issue.

    I'll get back to you shortly.

  • Cecile JotForm Support
    Replied on February 18, 2021 at 5:03 PM

    Thank you for waiting.

    After some tests, it seems like the issue is coming from Rental Days.

    (1)As a workaround, you can add a Short Text field. You can name it Rental Days 2.

    1613685369 602ee27930f5c 25 Screenshot 10

    (2)Then, add the condition below so that we can capture the date difference.

    1613685406 602ee29eec8a7 26 Screenshot 21

    (3)Change Total Number of Days formula from Rental Days to Rentals Days 2.

    1613685470 602ee2debe328 27 Screenshot 32

    Result:

    1613685661 602ee39d25479 13 Screenshot 43

    I hope this helps.

    Let us know if you need further assistance.

  • BoydMichael
    Replied on February 18, 2021 at 6:07 PM

    Awesome, it worked. Thanks