Not receiving password reset email.

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    Hannah 
    Asked on February 17, 2021 at 07:28 PM

    Hello Jotform team,

    I need to reset my password for my account, and when I click the forgot password button, I never receive an email. I've checked my spam folder and I've tried sending a reset email a couple of different times today. Your help will be greatly appreciated! Thanks!

    -Hannah

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    ashwin_d
    Answered on February 17, 2021 at 11:36 PM

    I did check your account and found that it is currently suspended as your forms are suspected to be used for phishing. That is the reason why you are not able to reset your account password.

    I am escalating this thread to our form review team. We will get back to you as soon as we have any update from them.

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    ashwin_d
    Answered on February 18, 2021 at 01:21 AM

    I did check your account and found that it is currently suspended because of the credit card related fields you have added in form "Credit Card Payment Authorization Form". Please check the screenshot below:

    1613629142_602e06d644e75_creditCard.png

    Please note that you should not add questions in form to ask user's credit card details. Creating such forms are not allowed and violates our terms of use.

    If you want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    For now, I have deleted the credit card related fields from your forms and activated your account again. 

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    Hannah 
    Answered on February 18, 2021 at 01:24 AM

    My apologies, I did not realize this was in violation. Thank you so much for your assistance and for the links so that I can proceed correctly.