Uploading a CSV and Invite By Email

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    Labasan
    Asked on February 17, 2021 at 08:33 PM

    I created a csv file and have followed the instructions provided to me by someone from Jotform, but I keep getting 'one invalid email address'. So then I broke up my list into smaller groups and tried to upload it by smaller groups to determine where the invalid email address is. I tried 2 smaller groups and keep getting the same message. What am I doing wrong?

    Thanks.

    Lynn

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    sylas
    Answered on February 18, 2021 at 01:24 AM

    Hi Labasan,

    I am sorry about the issue you have encountered. I cloned your form and tested, and I was able to replicate it. I escalated this issue to our development team. However, I can't give you an ETA on it, as it depends on their workload. We will inform you on this thread if they have any updates.

    Also, I noticed that the email addresses in my CSV file were uploaded successfully even if there was an error. It somehow adds one extra "empty" cell even if my start cell was different in each case. If this is the same case you experienced, you can simply delete it:

    1613629274_602e075aa80db_test_csv_gif.gi

    Could you please confirm email addresses were uploaded successfully? Looking forward to hearing from you.

    Do not hesitate to contact us if you have any further questions.

  • Profile Image
    Labasan
    Answered on February 18, 2021 at 12:00 PM
    The email addresses were uploaded successfully. I found a work-around this
    issue...I sent the link to my group and so far as of this morning, I can
    see almost 40 people have already submitted their waivers.
    Thanks.
    Lynn Labasan
    503-860-6741
    ...
  • Profile Image
    Kenneth_C
    Answered on February 18, 2021 at 03:40 PM

    Hi there,

    Has the issue been resolved?

    Let us know if you need further assistance.

    Best.

  • Profile Image
    Labasan
    Answered on February 18, 2021 at 03:44 PM
    I did a work around for it.
    ...