Form Doesn't Load on iPhone But Does on Mac

  • Jane
    Asked on February 17, 2021 at 11:58 PM
    Page URL: https://form.jotform.com/210457545773865
  • Sümer JotForm Developer
    Replied on February 18, 2021 at 3:41 AM

    Hi Jane,

    I tried accessing your form on an iPhone 11 (version 14). There was no problem with accessing it. However, it seems that your form is private, that's why I was not able to test the form content.

    It first required login:

    1613637351 602e26e792313 Screenshot 10

    Then asked for permission:

    1613637397 602e27155a3a2 Screenshot 21

    I cloned and tested your form on the same device just to see the form comes through successfully, and it did so:

    1613637454 602e274e402ff Screenshot 32

    Could you please provide us with more details about the issue so that we can assist you better? Did you encounter any errors? Did the form content not load at all? Looking forward to hearing from you.

    If you'd like us to investigate the original form further, you can change the form visibility to Public Form under Publish > Quick Share. Kindly click on the Private Form button on the top and select Public Form:

    1613637638 602e2806ca6cf Screenshot 43

    If you would like to support your answer with screenshots, here is a detailed guide on How to Post Screenshots to Our Support Forum: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Do not hesitate to contact us if you have any further questions.