I am not able login using my google account... HELP

  • Profile Image
    Asked on February 18, 2021 at 12:07 AM

    Hi, I think one of my forms has fields related to CC information - I came to know that that is the reason for my account to be disabled. I need to show the demo to my top managment people today to purchase full license for JOR FORMS. Kindly remove the cc informaton fields and activate my form again.

  • Profile Image
    Answered on February 18, 2021 at 04:14 AM

    I did check your account and found that it is currently suspended because of the credit card related fields you have added in form "Paiement par carte de crédit" and "LABOUR MARKET IMPACT ASSESSMENT APPLICATION IN-HOME CAREGIVER POSITIONS". Please check the screenshot below:


    Please note that you should not add questions in form to ask user's credit card details. Creating such forms are not allowed and violates our terms of use.

    If you want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    For now, I have deleted the credit card related fields from your forms and activated your account again.